Must read. I am loyal to companies that go out of their way to be honest and accommodating. In return, I don't take advantage of this service and I go out of my way to shop at these places. Nordstrom, Amazon, Costco and A+ Japanese Auto Repair are all on par with this customer centric approach.
Case in point: I've just become a customer at A+ Japanese Auto. The moment I walked in, Justin was very helpful and explained the service options for my 2010 Honda Odyssey. I had problems with my air conditioning. In the interest to keeping this short, Justin diagnosed the problem, researched if I had an extended warranty, and found that I have one. Unfortunately, I have to take my car to the dealer to take advantage of the warranty. A costly repair that's been avoided. And instead of A+ Japanese Auto making money, they took the "hit". Believe me, I'll be back to see Justin at A+ Japanese Auto who will continue to keep my business.
Great job. I'll be back!