San Carlos Auto Repair

Had my battery replaced by them over 1.5 years ago on my SUV. It started malfunctioning and I took it in and they replaced the battery (because it was under warranty) for free. Worked with Justin and he was great - very polite, informative, and moved things as quickly as he could. I've been here in the past for repairs as well and their service is always good. Prices can be on the higher side than other local repair shops, but you get what you pay for. Got my car back today and am very happy!

SUMMARY: A+ Japanese Auto has a new and very happy customer.EXPERIENCE DATE: 22 April 2014CAR TYPE: Honda Fit (red) - 2009 - aka: "Redcar"ABOUT ME: Auto-Ignorant. I can drive a stick, change a tire, adjust tire pressure and add fuel/water. Other than that, I am relying on my ability to mimic any sounds I hear when describing a problem with my car. However, I do not like to be treated like an Auto-idiot.REVIEW BASIS: First impression. Customer service experience. SIMPLE PROBLEM: Battery needed replacing and I was stranded a couple blocks away. Eric drove down and then convoyed back with me to the shop (a super-nice gesture). They replaced the battery (and did a bunch of other checks) and sent me on my way.OTHER CUSTOMERS:There were a ton of customers rotating through, that office staff could call by name. This made me think they have a loyal base. The guys in the office had a well-coordinated method to get customers and cars reunited in an organized manner without any exasperated flustering at the end of the day.THE TEAM:ROB was the kind soul I dealt with me over the phone and again once I got to the shop. He was not condescending in any way, did not pooh-hoo my lack of car knowledge, but was happy to patiently explain the replacement process. Rob seems exceptionally organized, with papers laid out neatly on his desk like a horizontal fan. He also has a wonderful ability to multi-task: ordering parts over the phone, coordinating with mechanics by radio, completing paperwork... all while chatting to me and playing ball with my three-year-old over his desk!ERIC as it turns out is a part owner and seemed very flexible and understanding. He did not make me feel like I had wasted even a second of his precious time, by having him drive out to me, only to have the card start first-go (after a rest). He also made the correct assessment of the problem, but made sure the mechanics checked out everything else electric before taking action to resolve the issue.MECHANICS - There was a cast of anonymous back-stage mechanics who initially had a look of horror when I drove into the shop (since they were clearly trying to close for the day). Not one grumble did I hear. They simply took Redcar from me and went back to work. Not only did they get Redcar in and out quickly, they took extra time to check all other electric bits'n'pieces (like the alternator) and even checked tire pressure before I left! What a wonderful team!A+ is right.

Had my battery replaced by them over 1.5 years ago on my SUV. It started malfunctioning and I took it in and they replaced the battery (because it was under warranty) for free. Worked with Justin and he was great - very polite, informative, and moved things as quickly as he could. I've been here in the past for repairs as well and their service is always good. Prices can be on the higher side than other local repair shops, but you get what you pay for. Got my car back today and am very happy!

We recently had our Mazda3 serviced here for the first time -- stellar customer service and great attention to detail. We weren't sure how in depth the repairs would need to be to get the car back up to speed, but when it ended up taking two days, not only did they make sure we had transportation but they worked with our family's tight schedule to make it work out for all of us. Justin Mills and the entire team treated us great. Will we be back for a return visit? Next up -- service for our Mazda5.

Surprisingly painless!I got stranded about midpoint from work and home (1/2 hour in either direction) and basically picked a repair shop out of a (google) hat. I think I got pretty lucky!I worked with Justin who arranged a quick tow (15 minutes) a ride to the train station ( so I could get to work) and a clutch replacement before close that weekend (I got in late Wednesday).My only complaint, and this is for all CA mechanics, (this is how it works on the East Coast); as long as the diagnosed problem is repaired at the shop the diagnostic charge should be waived.Anyways, great job guys, and Thanks!

So I've been to A+ once before, where the helped fix up my Camry from a poorly done engine valve gasket replacement job at Firestone. I recently brought in that same Camry for an inspection because of a check engine light (which ended up being a p0303 code). When we got their, Rob helped us out (just as he had the previous time we came) and to our surprise, our misfiring cylinder appeared to again be linked to the shoddy job done previously at Firestone. Needless to say, Rob and A+ fixed up our Camry and it is running well again. Thanks Rob!

Great customer service from these guys! Extremely friendly and easy going is what set this shop apart from all the others. They explained in details all the problem areas on my car and suggestions for repairs without ever being pushy or making me feel pressured in any way. They offered solutions and left it completely up to me with their findings. A gentleman by the name of Justin was the person who assisted me from beginning to end and he is just great ! If you plan on taking your car here, please ask for him, he will take good care of you ! Thank you guys at A Plus Japanese Auto Repair for everything ! You have gained a new customer !!

Great service. Very responsive. Just dropped in and they took care of me. Justin was terrific despite being a self proclaimed cheeseball. :)

I am very pleased with the service that was performed on my vehicle. I am a difficult customer to please, for one of my hobbies is working on my mid 60's Buick. But when it comes to new cars with a computer module controlling most engine functions, I leave it to A+. Rob and Justin are friendly and patient, fielding my list of questions and if I ask for more details about the repair I can look at the worn out parts and get a detailed explanation from the technicians like James and Steve. Thank you A+ for the great work!

Two weeks after my last review my Infiniti G35 had an overheating problem. My wife and I were out shopping and fortunately only a mile from A Plus. We drove in and as usual, A Plus, Rob Lucas, rescued us. We gave Rob the key to the car, he had someone drive us home and the next day the car was repaired. During the process, the service tech. e mailed me photos of the issues and shortly there after Rob explained what needed to be done, costs, etc. Car was ready as promised, they even had the car washed for me. These folks are GREAT. Honest, thorough, excellent communications.