San Carlos Auto Repair

Thank you Justin & all the folks at A+ for the exceptional service! Mimi

Thank you Justin & all the folks at A+ for the exceptional service!Mimi

I was having a problem with my 2009 WRX, and took it here based on their stellar reviews.From start to finish, I worked with Naeem on getting my car fixed. I speculated (and dreaded) that Roxy (my car) had a cracked firewall that was causing a creaking noise and difficulties in switching gears. Being out of warranty and using an aftermarket clutch, I decided to skip the dealership and find a place that could fix it.After inspecting my car, Naeem confirmed that the firewall was cracked, and that his shop would not be able to make the repair. He emailed me a description of the problem as well as a video of the problem in action. Since they were unable to fix my car, he did not charge me for the inspection, which was nice.Naeem then offered to call the Subaru dealership for me, as well as drive my car there so that it can be fixed. I usually have terrible luck dealing with the dealership and having a knowledgeable person talk to them, in my mind, would get the job done quicker and hopefully prevent any unnecessary repairs.Over the next few days, Naeem called frequently to update me on the situation with my car. After going back and forth with the dealership and SOA, he was able to get Subaru to completely foot the bill for the repairs. This saved me at least $2k worth of labor and repairs. Sweet.After Subaru finished the repairs, I had A+ do a review of my car and they were able to spot a few problems. Naeem sent over pictures of the issues and called to go over the importance of each one, so I could consider putting off the less important repairs. Since the cost was reasonable and they offered a two year warranty on the service, I decided to do them all at once. It's been a while, but my car now feels like it just rolled off the lot.Based on this experience, I have to give this place 5 stars for their customer service. Most shops will throw you out as soon as they realize they won't make any money off of you. A+ seems to realize the potential of repeat business, and went the extra mile for my situation. Although I live near San Francisco, I would make the drive to get my car serviced here from now on.

True story: my ignition locked so I called Justin at A+. After trying his suggestions, nothing seemed to work. So since I was in town, he sent a technician out to my car and he was able to unlock it. Did I mention that was at no charge? Who does that? 5 stars!

Great Service...

My sister and I have been going to a family friend to fix our car who has been doing a great job. But unfortunately they moved and so just recently another family friend said A+ Japanese does such a great job so we went to A+ Japanese to get our car fix. They were very knowledgeable, efficient and courteous. We thought they did an amazing job. Rob, Justin, and Naeem were very thorough and professional. We are very comfortable trusting our cars in their hands.

Very professional. Good follow through & explained service to be done in detail.Only snag was my car had to stay thru the weekend which was an inconvenience. However, a rented car was provided to use till my car was ready

As always A+Japanese keeps my car in tip top shape. Happy service people makes you smile. A shuttle makes it easy to leave your car. You are kept informed of any or no problems with your car.Love you guys!

I drove from NC to CA in 2 days. Desperate for an oil change and great service, I found these guys. I was in a rush, and they were very busy. But the team there figured out a way to fit me in right then. Everyone there was great, especially Justin, and I could tell this was a great place to get auto work done. I will definitely return for everything else I need done to my car.

I brought in my 2000 Xterra knowing that it probably needed a few things... spark plugs, fix oil leak, replace belts maybe... I could not be happier with the customer service here. Rob took care of everything for me including offering to stay open a little later to accommodate my work schedule, and securing a rental car for me, hassle-free! I really love that they emailed me pictures of what they found in my car, a lot of the issues I was expecting (spark plugs, etc) I was told were fine for the time being, so I appreciate not being upsold on every little thing. The issues they did find were legitimate and again, with the pictures I could see the problems for myself. Now my car runs great, I immediately felt the difference when I picked it up from the shop. Great customer service and communication so I will definitely be back.