San Carlos Auto Repair

No question this is the top spot for auto service and repair. Justin was the man that took care of me like I was his only customer. They have a great deal with Enterprise that I got lucky enough to drive a Ford Escape for 30$ a day. By far, however, Justin was the most prominent aspect of this experience as he led the way through the whole thing. Can't say how much I appreciated his effort.

I brought in my car last week for what I thought was a failing transmission- right from the start, I was met with excellent customer service. Rob helped me with my car and found that the issue was actually the computer (a much more affordable fix than a transmission replacement!). He was honest with me about all my options and worked with me on cost. As a young student, cars aren't really my thing, but I felt like everyone at A+ auto was friendly, honest, and hard working. I didn't feel like I was being duped and knew I could trust them to help me with my car without overcharging or upselling me into parts or labor I didn't need. They even had a convenient shuttle service that took me to work and picked me up that afternoon when my car was ready. After looking over my car, they even washed it. I would definitely recommend this place to anyone!

A+ Japanese has been servicing all four of my family's vehicles for a few years now. They have maintained my Honda Ridgeline since it was brand new. We also have a Mitsubishi, a Subaru, and a Toyota, so they do it all. A+ has a very skilled and knowledgeable staff, great service, and perform excellent work for a fair price. Rob, the service adviser, provides true customer service. He is quick to get you in and out, and always set me up with a ride with their free shuttle service. He is in constant communication with the status. When appropriate, Rob spends the time to educate and explain the services performed. He is also a true gear-head. If you have time, ask him about his Cougars. As an engineer, I appreciate their thorough diagnostic and troubleshooting. This means that they will perform only necessary services, and replace parts only when required, and you can be confident that it is truly fixed. Rob is honest, and will say they will monitor the situation until the next check-up. So when they do make a recommendation, you can trust that it is for the continual smooth operation of your vehicle. This saves me money, and time that my car is at the shop. Also, I have noticed recently that they have been very busy. This is good because others in the community are seeing their value and using their services. This is akin to walking into a busy restaurant, and you know the food will be good there. However, they are never too busy to help you if it is an emergency. Lastly, I track my car at High Performance Driving Events (HPDE), and I trust them that it is ready for each event. If you are looking for an auto repair shop, give them a chance to win your patronage, and I am sure you will be glad you did.

Customer service was great, I brought my chevy tahoe for much needed service repairs and A+ took care of everything within a two day window. I would recommend them for your next routine check or service.

I brought in my car last week for what I thought was a failing transmission- right from the start, I was met with excellent customer service. Rob helped me with my car and found that the issue was actually the computer (a much more affordable fix than a transmission replacement!). He was honest with me about all my options and worked with me on cost. As a young student, cars aren't really my thing, but I felt like everyone at A+ auto was friendly, honest, and hard working. I didn't feel like I was being duped and knew I could trust them to help me with my car without overcharging or upselling me into parts or labor I didn't need. They even had a convenient shuttle service that took me to work and picked me up that afternoon when my car was ready. After looking over my car, they even washed it. I would definitely recommend this place to anyone!

A+ Japanese has been servicing all four of my family's vehicles for a few years now. They have maintained my Honda Ridgeline since it was brand new. We also have a Mitsubishi, a Subaru, and a Toyota, so they do it all.A+ has a very skilled and knowledgeable staff, great service, and perform excellent work for a fair price.Rob, the service adviser, provides true customer service. He is quick to get you in and out, and always set me up with a ride with their free shuttle service. He is in constant communication with the status. When appropriate, Rob spends the time to educate and explain the services performed. He is also a true gear-head. If you have time, ask him about his Cougars.As an engineer, I appreciate their thorough diagnostic and troubleshooting. This means that they will perform only necessary services, and replace parts only when required, and you can be confident that it is truly fixed. Rob is honest, and will say they will monitor the situation until the next check-up. So when they do make a recommendation, you can trust that it is for the continual smooth operation of your vehicle. This saves me money, and time that my car is at the shop.Also, I have noticed recently that they have been very busy. This is good because others in the community are seeing their value and using their services. This is akin to walking into a busy restaurant, and you know the food will be good there. However, they are never too busy to help you if it is an emergency.Lastly, I track my car at High Performance Driving Events (HPDE), and I trust them that it is ready for each event.If you are looking for an auto repair shop, give them a chance to win your patronage, and I am sure you will be glad you did.

This auto shop understands customer service. Justin and the whole team are very professional and communicative. I was given a ride to work and received several pleasant calls. The work was done on time, and the car was spotless.

I was referred to Justin at A+ Japanese Auto Repair to look at the A/C on my car. Justin was very attentive and professional in reviewing our maintenance needs and additional recommendations. There was never any pressure for any unwanted maintenance or repairs outside of what we brought our car in for, however the thoughtfulness and explanations provided persuaded me to accept many of the recommendation. The quality and service delivered exceeded expectations and everyone had a smile when we picked up our keys. Thank you Justin! You are our repair shop of choice!

Justin Mills went above and beyond my expectations. I have always been skeptical with anyone touching my Landcruiser other than me and I found myself without much time to do a major overhaul service such as the timing belt and coolant system. A+ Japanese Auto Repair was a top-notch, professional outfit that re-instilled confidence and did a superb job!

I have never had anyone say the words, "I will match your price" and actually do it without adding to your bill other things you "need". Thank you A+! You not only matched my price but you accommodated my schedule. Getting me the same tires the vehicle was purchased with and completing the work in a half days time! The car drives like new and I am in love with driving it again. Many thanks to you Justin for taking care of me. I will be sending you my co-workers and I will come in for my oil changes!