San Carlos Auto Repair

Call Us: (650) 595-2277
Mon - Fri: 7:30 AM - 5:00 PM | Sat: 7:30 AM - 2:00 PM

REVIEWS

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+JAPANESE AUTO REPAIR, INC.
5
yelp
A+ Japanese Auto Repair, Inc.

I brought my old 1995 BMW 840 ci hoping to find someone who could help me but not rip me off. I was skeptical at first simply because a BMW is obviously not a Japanese car, but I came here because I'm childhood friends with the owner, Eric, who was always a great guy. I was even more skeptical when I was assigned to Justin, someone other than my childhood friend. However, throughout the process Justin demonstrated the utmost professionalism. It was hard to find a shop who could actually service my car given how old it is. Justin, however went above and beyond to find other shops could had the expertise to handle aspects of my job that this shop was less of an expert in. At the end, I got one of the best customer service experiences, found the right vendors to help and did not charge me a markup, and they did an amazing job. I will certainly come back with all my cars in the future. Thank you Justin for all of your help!

5
yelp
A+ Japanese Auto Repair, Inc.

My friend got me interested for considering this autoshop for a 40k service because he said he had an awesome service on his toy rav4 so I made an appointment last Thursday and got booked the following Friday morning. I had thoughts that this shop wasn't that busy because on such a short notice i got booked right away and Justin was even eager to ask me "what is the most convenient time, i can work it out for you?" , if i remember that right. Price was way better than others i checked. They also have this early bird service and a drop off service. When i got there i noticed it was a busy shop and a lot of hands working in there. Justin and his colleague in the office are busy taking calls and making way for other customers like me. He offered options for shuttle service, rental car from Enterprise and their shop car which is free. They did a great job on the car and of course the great customer relations with Justin, as "painless" as possible that's how he puts it, and moreover a great job for the people behind the scenes making your car safe to ride. Hopefully the next visit would be as "painless" and put smiles on every customer who visits this autoshop.

5
yelp
A+ Japanese Auto Repair, Inc.

I was referred to A+ by a friend, so I was prepared for a good experience, but the staff exceeded my expectations. Justin is probably the most friendly person I've ever spoken with, and was fantastic about communicating with me throughout the process. They were able to fit me in immediately, the repairs were completed quickly, and the price was absolutely fair. After such a great experience, I wouldn't dream of going anywhere else, and have spread the word to several friends!

5
yelp
A+ Japanese Auto Repair, Inc.

Our car was damaged by a rock that split the skid plate on our Lexus while driving back from Carmel. We were due to drive back to Oregon and had to have it fixed before the long drive back. My husband called A+ from Yelp reviews, Suzanne answered the phone with a friendly voice and said we will help you, she was enthusiastic and helpful. We arrived and were greeted promptly, examined the car, presented a solution, and we were in and out in 20 minutes...It made our day to know that this business cares enough about their customers even one they may never see again. If you live locally please take your car to this establishment...thank you Suzanne and A+ Auto Repair...

5
yelp
A+ Japanese Auto Repair, Inc.

My husband and I have utilized A+ many times for repairs and maintenance on our cars. Each time we have been more than satisfied with the services. I highly recommend this place and will continue to use them in the future. Justin Mills is extraordinarily friendly and provides excellent customer service.

5
yelp
A+ Japanese Auto Repair, Inc.

These folks are legit and have changed my Prius tire twice now, always same-day service. Got a warranty the first time so didn't have to pay again.Super convenient that they're a 10 minute walk from San Carlos Caltrain station. :)

5
yelp
A+ Japanese Auto Repair, Inc.

Owner Eric and customer rep Justin are awesome. I am a happy regular customer.

5
yelp
A+ Japanese Auto Repair, Inc.

I just moved to the area and needed to find a place for oil changes/maintenance. I read the reviews for this local business and decided to give it a try. I was able to get an appt online. Justin greeted me when I arrived and was very nice, explaining everything as we went along. I left my car, while going out for a bike ride with a local team. One of my teammates was also very complimentary and said she had been taking her car here for years. Overall, great experience and liked how they only worked on what's needed.

5
yelp
A+ Japanese Auto Repair, Inc.

Needed to start taking better care of my car so due to Yelp and my friend's reco, I took it here. I don't really speak car but Justin helped me every step of the way. He was patient and informative in explaining what they found, what I needed to get done, and how long it would take. They even helped me get a rental car since they kept it overnight to get all the work done. I had a great experience here and am excited I found a new place to take my car.

5
yelp
A+ Japanese Auto Repair, Inc.

My wife and I are impressed with the very high level of courtesy and obvious commitment to customer service. My car's needed repairs were thoroughly explained to me and I never felt pressured. A plus Japanese repairs is our first choice.