Reviews

Customer Testimonials


Check out what others have to say about A+ Japanese Auto Repair in San Carlos, CA

PLEASE FEEL FREE TO CHECK OUT WHAT OTHERS HAVE TO SAY ABOUT A+ JAPANESE AUTO REPAIR IN SAN CARLOS, CA.

Refreshingly honest and transparent service

I had a small repair needed and Brian was amazingly helpful and responsive!

Hi Karen, we're glad to hear that Brian provided you with excellent service! If you ever need any more repairs, big or small, don't hesitate to reach out to us at (650) 946-1856 or contact@aplusjapaneseautorepair.com. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

Brian is passionate and professional. Dave(the technical) did great job to diagnose and repair the steering issue my Lexus is having. The highlight is this place has Lexus computer to do calibration stuff just like what dealership can. I'm glad to have you in our neighborhood.

Zhengzhe, thank you for the fantastic review! We're thrilled that you had a positive experience with us. Making sure our customers' vehicles are in top-notch condition is always our priority. We understand the importance of using state-of-the-art equipment to provide the best service possible. If you need anything, please don't hesitate to reach out. Thanks again! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

Brian was VERY helpful—lots of useful information and advice. I’m switching my routine maintenance from the dealer (Serramonte Nisan) to A+.

Thank you, Donald, for this fantastic review! We're thrilled to have you as our customer. Don't hesitate to reach out if you need anything. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

Amazing customer service, very professional, and passionate about the work being done on my car.

Simon, thank you for the wonderful review! We're thrilled your experience with us was excellent. Our team at A+ Japanese Auto Repair takes pride in providing top-quality service with passion and professionalism. We're here to provide that same level of care anytime you need us. Call us at (650) 946-1856 or email us at contact@aplusjapaneseautorepair.com for any future car needs. Thanks again!-Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

Conscientious approach after initial service added a couple of precautionary recommendations Im looking forward to the next visit Knowledgeable staff didnt hesitate with candid solutions

Dear Joe, thank you for your kind words! It's great to hear that you had a positive experience with us. We take pride in our knowledgeable staff and their candid solutions. We'll continue to provide the same level of service on your next visit. If you have any questions or need to schedule an appointment, feel free to reach out to us at (650) 946-1856 or contact@aplusjapaneseautorepair.com. Looking forward to seeing you again! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

Way too expensive. Not worth the money

Elaine and her team are terrific. They treated us with care, speed and quality. I had an oil change, break inspection and new spare put on over the course of a morning. I will be back to have my brakes replaced when the time comes!

Michael, thank you for the wonderful feedback! We're thrilled to hear that you had a positive experience with us. At A+ Japanese Auto Repair, we strive to provide exceptional service, and we're glad that Elaine and her team took great care of you. When the time comes for your brake replacement, please don't hesitate to give us a call. We look forward to serving you again in the future!

- A+ Japanese Auto Repair, Inc.

I got a very thorough, honest, and reasonably priced Pre purchase auto inspection. Thanks Guys! TomJ

Hi Thomas, thank you for the great feedback! We're glad you had a positive experience with our Pre-purchase inspection service. If you need any further assistance, feel free to reach out to us at (650) 946-1856 or contact@aplusjapaneseautorepair.com. We look forward to serving you again in the future! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

Well structured mechanic and give you details of work ahead and clear estimates with pictures. Front desk and check in process can be improved so much.

Isabelle, thank you for your feedback. We're glad to hear that you appreciate our meticulous approach to car repairs. We apologize if the front desk and check-in process did not meet your expectations. We value your input and will work on improving these aspects. If you have any further concerns or suggestions, please reach out to us at (650) 946-1856 or contact@aplusjapaneseautorepair.com. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

Great experience. We needed our ABS components replaced. They were knowledgeable, friendly and great at letting us know what was going on. Appreciate the good service.

Thank you Joan for the high praise! We are glad that our knowledgeable and friendly staff made your experience great! At A+ Japanese Auto Repair, Inc., we prioritize keeping our customers informed. If you need assistance with anything else, feel free to reach out at (650) 946-1856 or contact@aplusjapaneseautorepair.com. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

Roger, thank you for your fantastic five-star rating! It's wonderful to hear that you had a great experience with us at A+ Japanese Auto Repair. If there's anything else we can assist you with, please don't hesitate to reach out. We're always here to provide top-notch service to our valued customers. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

Excellent communication, friendly and personal service, transparent and detailed inspection reports and recommendations. I felt very comfortable trusting my vehicle to the folks at A+. Work was done quickly and efficiently. Very satisfied.

Thank you for the wonderful review! We are thrilled to hear that you had an excellent experience at A+ Japanese Auto Repair. We take pride in providing transparent and personalized service to our customers. If you have any questions or need further assistance, please don't hesitate to reach out to us at (650) 946-1856 or contact@aplusjapaneseautorepair.com. We look forward to serving you again in the future. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

It’s been the first time I serviced my Hyundai Elantra here and it’s been an awesome experience!. An inspection has been very thorough (the best my car has ever had at any dealership, you can tell they put a lot of work into it) and the team was very welcoming and friendly (thank you Sean and Brian!). They even offered to bring my car back home, if not ready earlier, due to my husband traveling and me staying home with the toddler. We’ll definitely be back!

Aleksandra, thank you for choosing A+ Japanese Auto Repair for your Hyundai Elantra! We pride ourselves on thorough inspections and excellent customer service. It's great to hear that Sean and Brian made your experience even better. Remember, our team is always here to help! Call us at (650) 946-1856 or email contact@aplusjapaneseautorepair.com. We look forward to serving you again in the future. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

Visited 2/9/26. (I thought I had put review here but apparently it was just at CarFax thus why the review is a month later) AWESOME! - first time there and I have been converted to a future repeat customer. Previously, I went to the dealer in the East Bay previously where I bought it (got 3 free oil changes) but then they sold the dealership to a conglomerate and it was any old dealership with mixed reviews so I looked up A+ and the reviews were much, much better! 2023 SUBARU CROSSTREK SPORT

Raymond, thank you for choosing A+ Japanese Auto Repair! We're thrilled to have you as a new customer and we're delighted to hear about your positive experience with us. It's our priority to provide exceptional service and exceed expectations. If you need anything in the future, please don't hesitate to contact us at (650) 946-1856 or contact@aplusjapaneseautorepair.com. We look forward to serving you again! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

I was able to walk in with out an appointment and received immediate help. By the end of day I knew what was wrong with my car Everything was explained and went through the quote by line item.

Hi Rosy, we're delighted to hear about your positive experience at A+ Japanese Auto Repair, Inc. Our goal is always to provide efficient and transparent service, so it's great to know that we met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us at (650) 946-1856 or contact@aplusjapaneseautorepair.com. We're here to help! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

A+ was great! This was my first time going to them and I’m glad I did. They keep up with you on diagnosis of your car and calls for updates! I definitely will come back again to still fix some issues. Great communication!

Thank you Daffy for trusting A+ with your car! We're thrilled to hear about your positive first-time experience. Our team is dedicated to providing excellent customer service and thorough communication throughout the repair process. We look forward to helping you address any future car issues. If you have any questions or need to schedule your next visit, please don't hesitate to reach us at (650) 946-1856 or contact@aplusjapaneseautorepair.com. Safe travels! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

As always, so grateful for Japanese A+ Auto Repair! My Lexus is running smoothly!

Thank you Rochelle for your trust in us! We're glad to know your Lexus is running smoothly. Remember, we're here for any future automotive needs. -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

Brian was super friendly and quickly replaced my headlight. I was so impressed that I made an appointment for general maintenance. Our Subaru dealer closed and I’m so happy to find a shop with great service and prices. Their prices are definitely cheaper than taking my Forrester to a dealer.

Leslie, thanks for the fantastic review! We're thrilled to hear you had such a great experience with Brian. We work hard to provide excellent service and fair pricing for all our customers. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

These guys are the best! They communicate effectively, do quality work, and are all around stand up folks! Would highly recommend this shop to anyone looking for any auto work, from a repair to a simple oil change.

Cameron, thank you for such a fantastic review! We're thrilled to hear that you had a great experience with us at A+ Japanese Auto Repair. We strive to provide top-notch service, effective communication, and high-quality work. Remember that we're always here to help with any auto needs you have. Just give us a call at (650) 946-1856 or reach out to us at contact@aplusjapaneseautorepair.com. Thanks again!-Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.

I had a great experience at A+ Japanese Repair. The staff were knowledgeable, friendly, and completed the diagnostics in a timely manner. Highly recommend.

Customer service was A+ and the diagnosis/fix was quick. And of course we return because we trust that our car will be fixed properly and with the utmost honesty and care.

Great work fast turnaround time would definitely recommend to others if they need their car repaired

Hi Gil! Thank you for the five-star review and the recommendation. We know your time is valuable, so Elaine and the team were happy to provide a fast turnaround while getting your 2004 INFINITI FX35 back in top shape. Replacing those brake calipers, the drive belt, and the thermostat and gasket is a solid set of repairs to keep your Infiniti reliable. It’s a pleasure serving our San Carlos neighbors—thanks for choosing A+ Japanese Auto Repair!

- A+ Japanese Auto Repair, Inc.

It was a wonderful pleasant experience having my 2012 Japanese car installed with new LED lightbulbs at A+ Japanese Auto Repair. Elaine is a super efficient friendly caring professional Service Advisor. Their technician team did a great job on replacing my cars 2 front lightbulbs with new LED lightbulbs. Now I can drive safely in the night and see everything clearly with my new front LED lightbulbs for my car. Quality work with good price at A+ Japanese . Highly recommend for their professional high quality service.

Christine, thank you for the 5-star review! We're delighted that you had a wonderful experience at A+ Japanese. We're pleased to hear that Elaine provided excellent service and that our technicians did a great job installing the new LED lightbulbs on your car. It's fantastic to know that you now feel safer driving at night with the improved visibility. We appreciate your recommendation and look forward to assisting you with any future automotive needs! -Eric, Co-Owner

- A+ Japanese Auto Repair, Inc.